- Manufacturing defects in materials and workmanship.
- Optical components and internal system defects.
- Electronic component failures (e.g., sensor, display, or mainboard malfunctions).
- Power system defects (excluding normal battery capacity degradation).
- Mechanical failures under normal and intended use.
Warranty Policy
We stand behind every TELUHA product with reliable warranty protection and dedicated support. Learn about coverage details and how to request assistance.
Warranty Overview
TELUHA products are backed by a 2-Year Limited Warranty covering defects in materials and workmanship under normal use.
Warranty Coverage
What's Covered:
Warranty Duration:
The 2-Year Limited Warranty begins on the original purchase date. A valid proof of purchase is required for all warranty requests.
Warranty Exclusions
The following situations and items are not covered under this warranty:
- Products purchased from unauthorized sellers.
- Damage caused by unauthorized modifications, alterations, or repairs.
- Normal wear and tear, including cosmetic damage, scratches, or surface fading.
- Water or liquid damage caused by exposure beyond the product's intended water-resistance level.
- Damage caused by improper storage, handling, or exposure to extreme environmental factors (heat, cold, humidity).
- Consumable items and external accessories, such as neck straps, lens caps, and memory cards.
Warranty Service & Shipping
Shipping costs and service options during the warranty period are handled as follows:
Within 30 Days of Delivery:
TELUHA provides free replacement for confirmed manufacturing defects within the first 30 days after delivery. Reasonable domestic shipping costs for approved warranty cases will be covered by TELUHA.
After 30 Days (Within the 2-Year Warranty Period):
For valid warranty cases after 30 days, TELUHA will provide repair services or replacement products (new or refurbished to like-new condition) when applicable.
How to Request Warranty Service
Step 1: Contact Support
Email our support team with your order number and a brief description of the issue.
Step 2: Provide Details
To help us evaluate the issue, please provide clear photos or videos of the problem along with proof of purchase.
Step 3: Service Resolution
Once approved, we will provide return instructions if needed. Depending on the issue, we will provide repair, replacement, or another appropriate solution.
Step 4: Resolution Fulfillment
Once approved, we will provide you with a Return Merchandise Authorization and returning instructions. Depending on the issue, we will fulfill the claim via Repair, replacement, or other appropriate remedy at TELUHA's discretion.
Important Warranty Information
- Warranty Ownership: This warranty applies to the original purchaser and is not transferable to subsequent owners.
- Replacement Coverage: Replacement products or repaired parts are covered only for the remaining warranty period of the original purchase.
- Unauthorized Modification: Warranty coverage may not apply to products that have been opened, modified, or have altered serial numbers.
- Liability Notice: TELUHA is not responsible for indirect or incidental damages resulting from product use, to the extent permitted by applicable law.
- Warranty Verification: TELUHA may inspect and verify warranty requests before providing repair, replacement, or other solutions.