Warranty Policy

We stand behind our products. Learn about our comprehensive warranty coverage and how to file a claim.

Warranty Overview

All TELUHA main products come with a comprehensive 2-Year Limited Warranty that covers defects in materials and workmanship under normal use. This warranty is our commitment to quality and customer satisfaction.

Warranty Coverage

What's Covered:

Manufacturing defects in materials and workmanship.
Optical lens defects and internal coating issues.
Electronic component failures (e.g., sensor, display, or mainboard malfunctions).
Built-in battery and power management system defects (excluding normal capacity degradation).
Mechanical failures under normal and intended use.

Warranty Duration:

The 2-Year Limited Warranty begins on the original date of purchase. A valid proof of purchase (order confirmation number from our official store) is strictly required for all warranty claims.

Warranty Exclusions

The following scenarios and items are NOT covered by this warranty:

Damage caused by misuse, abuse, negligence, or accidents (e.g., drops, impacts).
Damage resulting from unauthorized modifications, alterations, or self-repairs.
Normal wear and tear from daily use (including cosmetic damage, scratches, or fading).
Water or liquid damage (except for products explicitly rated IP67 or higher under tested conditions).
Damage caused by improper storage, handling, or exposure to extreme environmental factors (heat, cold, humidity).
Consumable or external accessories (such as carrying straps, lens caps, and memory card).

Shipping & Resolution Costs

To align with our service capabilities, shipping costs and options during the warranty period are structured as follows:

Within 30 Days of Purchase:

TELUHA offers free brand-new replacements for confirmed manufacturing defects within the first 30 days of delivery. We will cover all associated domestic shipping costs.

After 30 Days (Within the 2-Year Warranty Period):

For valid warranty claims filed after 30 days (and within the 2-year period), TELUHA will provide free repair services or a replacement product (new or refurbished to like-new condition) at our discretion.

How to File a Warranty Claim

Step 1: Contact Support

Email our dedicated customer support team with your official official order number.

Step 2: Provide Documentation

To expedite the process, you must include clear photos or short videos demonstrating the reported defect, along with your original proof of purchase.

Step 3: Technical Evaluation

Our engineering and support team will evaluate your submitted claim within 3–5 business days to determine eligibility.

Step 4: Resolution Fulfillment

Once approved, we will provide you with a Return Merchandise Authorization and returning instructions. Depending on the issue, we will fulfill the claim via Repair, Replacement, or Refund (if a replacement is unavailable).

Product Registration & Extensions

Warranty Registration:

While not required, we highly recommend registering your product on our website. Registration helps us provide faster customer support and keeps you updated on firmware updates.

Extended Warranty Plans:

While not required, we recommend registering your product on our website. Registration helps us provide better support and may extend certain benefits. You can register your product at any time after purchase.

Warranty Limitations & Important Notices

Non-Transferable: This warranty applies solely to the original purchaser and cannot be transferred to subsequent owners.
Remaining Warranty Alignment: Replacement products or repaired parts provided under this warranty do not restart the 2-year period; they inherit only the remaining warranty period of the original purchase.
Tamper Notice: TELUHA reserves the right to refuse warranty service if the product housing has been opened, tampered with, or serial numbers have been altered.
Limitation of Liability: To the maximum extent permitted by law, TELUHA is not liable for any consequential, indirect, incidental, or punitive damages arising from the use or malfunction of the product.