Returns & Refund Policy

Return Eligibility Requirements:

• The product must be returned in like-new, fully functional condition with no excessive cosmetic damage.
• All original accessories, manuals, and included items must be returned with the product.
• Products should be returned in their original packaging whenever possible. If the original packaging is unavailable, please contact our support team before returning the item.
• Returns with missing accessories or included items may result in a partial refund or replacement charges, depending on the circumstances.
• Returns that do not meet the eligibility requirements outlined in this policy may be declined.

Please include the following information in your email:

• Your Order Number
• A brief, detailed description of the reason for the return.
• Photos or videos may be required for defective or damaged items to help us better understand the issue.

After Approval:

Once your return request is reviewed and approved, we will provide a Return Merchandise Authorization (RMA) and detailed return instructions.

Important:

Please do not send items back before receiving return authorization. Returns sent without prior approval may not be accepted or processed.

TELUHA covers return shipping for:

• Products that arrive damaged upon delivery.
• Incorrect items shipped due to our warehouse error.
• Products with verified manufacturing defects.

Return shipping is the customer's responsibility for:

Non-quality-related returns, including change of mind, personal preference, or accidental duplicate orders. Customers are responsible for return shipping costs and ensuring the package is safely tracked.

Restocking Fee:

TELUHA does not charge any restocking fee for eligible returns.

Prepaid Return Labels:

In cases where TELUHA is responsible for the return, we may provide a prepaid return label for your convenience.

• Shipping a replacement unit.
• Issuing a full refund to your original payment method after the return is approved.

• Once your returned item is received, inspected, and approved by our team, your refund will be processed to your original payment method.
• Inspection Time: Returns are typically inspected within 2–3 business days after they arrive at our return facility.
• Refund Processing Time: Once approved, refunds are typically processed within 3–5 business days.
• Note: Actual posting times may vary depending on your financial institution or credit card issuer. Please allow additional time for your bank to reflect the transaction.

• Before Shipment: Orders can be canceled before they are shipped from our fulfillment center for a full refund.
• After Shipment: Once an order has been shipped, it cannot be canceled while in transit. Please receive the package and initiate our standard 30-day return process as outlined above.