Shipping Policy

Welcome to TELUHA. We are committed to providing a reliable and efficient shipping experience. Below you will find important information about our shipping process, delivery times, and policies.

Shipping Regions & Service Areas

TELUHA currently ships to customers within the contiguous United States.

Shipping Restrictions:

Due to carrier limitations, we are unable to deliver to the following locations:
Excluded States & Territories: Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Marshall Islands, Micronesia, and Palau.
Military Addresses: Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).
Restricted Addresses: PO Boxes, APO/FPO/DPO military addresses, restricted locations, and freight forwarding addresses.
Orders placed with restricted shipping addresses may be cancelled and fully refunded.

Shipping Rates

Standard Shipping:

We offer free standard shipping on all orders delivered within the contiguous United States.

Expedited Shipping:

Need your order sooner? Expedited shipping is available at checkout for an additional fee. Shipping charges are calculated automatically based on your delivery address and package weight.

Please Note: Once an order has been dispatched, expedited shipping fees are non-refundable.

Shipping Origin

TELUHA is headquartered in China. To ensure fast and reliable delivery, all U.S. orders are fulfilled and shipped directly from our U.S. fulfillment center.

Taxes

Applicable sales tax will be calculated and collected at checkout based on the shipping address and applicable state and local tax laws. Any applicable taxes will be displayed before the order is completed.

Estimated Delivery Times

We aim to process and deliver your order as quickly as possible.

Delivery Time Breakdown:

Order Processing: 1–3 business days (Monday–Friday, excluding weekends and public holidays).
Transit Time: 3–7 business days after dispatch.

Example:

An order placed on Friday evening will begin processing on the next business day (Monday). Once dispatched, delivery typically takes 3–7 business days.

Please Note: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

Order Tracking & Delivery Confirmation

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number and a link to track your shipment.

Tracking & Delivery:

Track your shipment using the tracking link provided in your shipping confirmation email.
If you're unavailable at the time of delivery, you may contact the carrier to arrange redelivery, pickup, or delivery to a safe location (where available).
If you haven't received your tracking information within 3 business days after placing your order, please contact our customer support team.

Lost, Damaged, or Stolen Shipments

If your order experiences an issue during transit, we will assist you according to the guidelines below.

Damaged Upon Arrival:

Please inspect the external packaging carefully upon delivery. If the box appears significantly crushed or punctured, please take clear photos or videos before opening it. Contact us at support@teluha.com within 48 hours of delivery, and we will work swiftly with the carrier to resolve the issue or arrange a replacement.

Lost in Transit:

If your tracking status has not updated for more than 7 consecutive business days, please contact us immediately. We will initiate an investigation with the carrier to locate your package or provide available refund or replacement options.

Stolen After Delivery:

Once a package is confirmed as delivered by the carrier, customers are responsible for securing their delivered packages. If you believe your package has been stolen, please contact the carrier first and reach out to our support team for assistance.

Undeliverable or Refused Packages

Please ensure your shipping address is accurate and complete before placing your order.

If a package is returned due to an incorrect address, incomplete address, or refusal of delivery, any non-refundable shipping costs may be deducted from your refund.
If you request a reshipment, additional shipping and handling fees may apply.