Frequently Asked Questions

Yes. However, avoid pointing the lens at strong light sources such as the sun or high-intensity spotlights — overexposure can permanently damage the internal optical sensor. During daytime use, the device typically displays images in full color.

Digital zoom enlarges pixels from the sensor. To restore clarity:

• Re-focus manually — rotate the front focus wheel after every zoom adjustment.
• Stay steady — high magnification is very sensitive to small movements.
• Check IR level — in dark environments, raise the IR illuminator level.

1. Ensure the lens is clean — no smudges or fingerprints.
2. Rotate the focus wheel to match your target distance.
3. Adjust screen brightness to suit your environment.
4. Try restarting the device to refresh the system.
5. If the problem persists, contact our technical support team.

Battery life varies by model (5,000mAh or 10,000mAh) and usage:

• In daytime or low-power settings: typically 10–20+ hours.
• Using the IR illuminator at night significantly increases power consumption.
• Tactical light, backlit buttons, screen brightness, and ambient temperature also affect runtime.
• Tip: Carry a power bank for extended overnight use.

The device is designed for everyday splash resistance:

• ✅ Handles light rain, mist, and accidental splashes.
• ❌ Not waterproof — do not submerge or use in heavy rain.
• If the device gets wet, dry it promptly with a clean cloth.

• Use a soft, lint-free cloth to gently wipe the lens.
• For stubborn smudges, lightly dampen the cloth with distilled water.
• Do not use abrasive materials or strong chemical solvents — they will damage the optical coatings.

Infrared light is invisible to the naked eye, but it can be detected by other night vision devices. For covert operations, turn off the IR illuminator and rely on available ambient or moonlight instead.

All products come with a 2-year warranty covering manufacturing defects and internal component failures under normal use.
Not covered:Normal wear (scratches, cosmetic damage), accidental damage, drops, water damage, or device misuse.

• Store in a cool, dry location.
• Avoid prolonged exposure to direct sunlight.
• Avoid high-temperature environments such as a parked car in summer.
• Excess heat can damage internal optical sensors and shorten battery life.